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Frequently Asked Questions
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What is EBRU GURLEK HANDCRAFTED APPAREL?It's a women owned slow fashion brand of luxury crochet wear, where you can find fully hand-crocheted garments, made of premium quality fibers such as combed cotton, Italian merserized cotton, silk, cashmire, alpaca, merino, etc.
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For whom is the collection?Even though our collection is thought and made for men, it's attracting women as well. It's therefore safe to say that our garments are for expressive, courageous people who choose quality & slow-fashion over mass-production.
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What kind of material do you use? Is everything natural?When it comes to material not only we think our body deserves a good treatment & healthy environment, but also we don't want to be involved in micro-pollution. So, yes, we are very selective & we only use natural materials. To mention some, Our yarns don't contain any man-made synthetic fiber such as acrylic, polyester, nylon, or re-generated ones such as rayon, modal tencel/lyocell or viscose. We use natural buttons like akoya shells or coconut. The leather in clothing and accessories is natural & real.
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Who is making all the garments?We are a small group of women, who are experts in crocheting, sewing, knitting, crafting...and this is our full time job. All clothing and accessories are made by our hands. Please check our ABOUT PAGE for more information and if you want to get to know us in person, send your request to hello@ebrugurlek.com
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How long does it take to make a garment?We use mostly fingering and lace yarn for our garments that are considered the thinnest yarns in the yarn weight category. That makes production process longer as the stitches are too small to make a big piece; but the final product is softer and lighter which we prefer for our apparels. It takes mimimum 7 days to finish a crop top, on the other hand all the lace shirts, cardigans & kimonos requiere 30 days or more to finish. Remember, the smaller is the stitch & motifs, the longer takes the production.
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I love your work! Where can I find them?Ebru Gurlek Handcrafted Apparel is only available at ebrugurlek.com, yet. We will notify our customers if we open a shop nearby.
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Is your website secure for shopping?Our website begins with "https" rather than "http" which is the first indicator that is safe. The “s” at the end of “http” stands for secure and is using an SSL (Secure Sockets Layer) connection. So your information will be encrypted before being sent to a server. To verify the trustworthiness, you can also click on the “lock” icon in the address bar.
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Do you keep my card information?No, we don't keep your card information and we don't see your data.
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Where is it located? Where is my order shipped from?Our collection is designed in Barcelona/Spain and made in our atelier located in Yalova/Turkey. We have also a smaller atelier in Spain that dedicated to kimonos. So, your order will be sent either from Spain or Turkey.
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Do you ship to my country? How much does it cost?We ship world-wide free without minimum purchase required. However this includes only normal-economy shipping method. If you think you might be in a hurry, we can offer a faster option with extra fee.
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How long will it take to get my garment in my hand?Our order processing time is 3-5 working days and normally it takes 4 to 7 days to arrive to the desired destination. However, this might be affected by the distance or the control speed at the border.
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Is there an additional fee at the customs?We would like to offer a seamless & hassle-free shopping experience to our customers. Therefore we pay customs fee in the moment of shipping. All orders are sent as DDP - Delivered Duty Paid which is a type of shipping where the seller is responsible for covering all the costs associated with delivering the order to the end customer. This includes customs clearance, plus any taxes that might need to be paid.
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I have doubts about sizing, how can I be sure it fits?Our garments are generously made and they are mostly unique size that fits up to L body. But you can always contact us for a specific length information throughout hello@ebrugurlek.com, we would love to help.
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I purchased your garments but I don't know if I should wash it?Please remember that we make delicate pieces and they require special attention. We can assure you that none is machine washable and mostly DRY CLEAN ONLY. Please check care label on the product before taking any actions. We recommend you visit our CARE INSTRUCTIONS PAGE.
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Do you accept returns?We want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your normal item(s), we offer a hassle-free return policy. You may return your purchase within 14 days of the delivery date for a full refund of the purchase price. For custom made items, due to the personalized nature, we are unable to accept returns or offer refunds on these items. However, we want you to be completely satisfied with your purchase, so we recommend you clarify with us all the details of your garment. Please visit our STORE POLICY PAGE to learn more.
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